WHO WE ARE is a website that is owned by a company that is dedicated to making a positive change in the lives of those struggling with addiction. Our primary focus is to help those who are currently struggling with substance abuse and/or behavioral disorders.

WHAT WE DO provides accessible resources and contact information to anyone who may be in need of substance abuse or mental disorder help. We strive to help as many people as we possibly can to reduce both the stigma and impact of addiction.


Addiction has personally affected our lives. Our families, friends and loved ones have battled with substance abuse and mental disorders. These personal experiences has led us to create a resource for those who are looking for help.

Since addictions often have a stigma, and are sometimes even illegal, we realized that not all people want to work with government organizations in order to find treatment help. This is why we have created an alternative resource for those who would prefer to work with a private company to find addiction treatment.

There are an overwhelming amount of online resources and private treatment centers that exist. Our goal is to provide a single and trusted online resource that lets those seeking help, know all of their options.


The following questions are the most frequently asked questions about If you have questions that are not answered by the following, you can contact us anytime.

WHAT IS DRUGHELPLINE.ORG? is a website owned by a for profit company dedicated to helping those struggling with substance abuse and addiction. We strive to make hotline numbers accessible to anyone in need.


Calls to the phone number found on are sent to one of our following partners depending on the time of your call, your location, our partners operating hours, specific treatment needs and other factors:

  • California Rehab Campus
  • Day Light Recovery Florida
  • US Addictions Services
  • Recovery Helpline
  • Banyan Treatment Center

Calls to are sent to our above partners call centers. Individuals answering calls at these call centers are not medical professionals. Since calls are routed so often based on different circumstances, calls to our helpline number on our site may be answered by different partner’s call centers. These call centers are obligated to tell you who they are and which treatment center they belong to.

Our partners are dedicated to better helping people find and talk through their treatment options. Our partners can help you to find substance abuse treatment, if you are ready for it. If you aren’t ready for it, that is ok. Our partners can assist you even if you aren’t ready for treatment. All of our partners are for profit organizations, and so is

Substance abuse treatment is a great solution to potentially recover from any addiction you or a loved one may be facing, but do not let anyone push you into treatment if you are not 100% ready for it. Treatment is a big financial, health and time commitment, so make sure you are the one that is ultimately making this decision and not someone else.

Our goal is to alleviate the overwhelming call volume going to SAMHSA and to prevent those who are struggling with addiction from being admitted to an unethical treatment facility. We also provide an alternative to government sponsored organizations, such as SAMHSA, since some people don’t feel comfortable discussing illicit drug use with a government organization. If you are interested in partnering with or would like to know more about our cause, please contact us.

WHO OPERATES THIS SITE? is operated by a for profit company that is dedicated to making substance abuse hotlines and substance recovery resources available to those who are in need of help. We are not associated with SAMHSA or any government organization in anyway. We are not a non profit organization. We are not medical professionals in anyway and the content found on is not professional medical advice. Users of our site should not use the content found on our site as professional medical advice. Please see our site wide disclaimer for more information.

We are National in the sense that our helpline is dedicated to helping those residing in the United States. We offer help to those across the nation. We are not a government organization or entity. Our organization is a grassroots effort that is self funded and for profit. If you are looking for a government organization that can help you or a loved one with an addiction, please visit the SAMHSA site.


You can definitely call the SAMHSA phone number from their site and should call SAMHSA if you would like help from a federally funded organization associated with the United States government. We advise that you try calling them before calling us, as they are a government organization and have great resources. is an alternative resource provided to those in need. You can access the SAMHSA website by clicking here or you can call them at 1-800-662-HELP (4357).

We aim to provide as many resources as possible and want to alleviate the volume of calls that other organizations receive in order to reduce treatment times. We also strive to protect those who are seeking treatment from unethical treatment centers.


No, is not affiliated with SAMHSA in anyway. We are also not affiliated with any government or federally funded organization. We are not associated with any organization mentioned on our homepage or anywhere else across our site. We are a private, for profit, self funded organization. If you are looking to contact SAMHSA or a government organization, click here. You can also reach SAMHSA at 1-800-662-HELP (4357).


No, is not a non profit. is for profit and we are compensated for the work we perform. Although we monetize off of this site, we are still thoroughly dedicated to helping those suffering with addiction and substance abuse. Compensation we receive helps to support the costs associated with operating the website.


Yes, all information transmitted via is completely confidential and HIPAA compliant. Your information is not public in anyway. Although our partner may collect data from you (with your permission) to help you with any questions or concerns you have, your information will not be made public in anyway. The only data collects is from our analytics platform, which is standard with all website Terms of Use. We take privacy very seriously and have put into place specific measures to ensure that your privacy is protected.

If you are attempting to remain as anonymous as possible, it is recommended that you use Incognito searches (Google Chrome), Private Tabs (Mozilla Firefox) or Private Browsing (Apple Safari). Also, you can clear your cache and search history if you opt to use standard browsing. Lastly, be sure that your internet connection is on a private network.


Yes, exists to provide resources to anyone. You can call the helpline for someone you are concerned about and for a loved one. You don’t have to have a substance abuse or addiction problem yourself to call the hotline.

WHAT ARE THE HOURS OF OPERATION? typically operates 24 hours a day, 7 days a week. On occasion, our helpline is not staffed due to holidays or other personnel limitations. If your phone call is not answered, feel free to call us back. We strive to answer every call, but call volumes, budgets and other restrictions prevent us from answering every single call that comes into us. If we aren’t answering, try giving SAMHSA a call at 1-800-662-HELP (4357).

If you are experiencing a medical emergency or any type of life threatening situation, call 911.


No, insurance is not required to call the helpline. The helpline is toll-free. If you decide to go to treatment after you call the hotline, you will most likely need insurance or you will have to pay out of pocket.


Yes, your call on the hotline is 100% toll-free. However, standard message and data rates may apply from your provider. As mentioned above, if you decide to seek treatment after calling our helpline, you will most likely need to pay for this treatment. Unfortunately, there are very few free addiction treatment options that exist.


No. Any and all content found on is not professional medical advice. No one associated with is a medical professional. As mentioned in our site wide disclaimer, content found on is designed to discuss general topics related to addiction treatment. The function of this site is to post relevant articles that we feel are relevant to addiction treatment. This content should not be taken as, or replace, advice from a medical professional. Please consult a medical professional for any health related concerns and a financial professional for any monetary concerns.

Content found on can potentially come from multiple and various sources at anytime, including aggregation, curation and modification of content from third party websites. We are not responsible for this content and we do not take any credit for this content. We have made a good faith effort to include links to the original sources of any aggregated, curated and/or modified content from external parties in order to abide by US copyright laws. If you find a piece of aggregated, curated or modified content on our site that belongs to your business/site and is missing a source or reference link, please contact us here and we can correct any error. We can also remove the content upon request.

If you are experiencing a medical emergency or any type of life threatening situation, call 911. Do not reference the content found on as professional medical advice at any point, especially in the case of an emergency.


If you have any questions at all related to; including questions about our organization, where calls go or our content, please contact us. Our goal is complete transparency and we strive to operate a hyper ethical substance abuse hotline that can help people across the nation.

If you are experiencing a medical emergency, overdose, health crisis or an other urgent matter; CALL 911 IMMEDIATELY. The phone number found on is not the appropriate phone number to call when experiencing any kind of life threatening situation.